Frequently Asked Questions

Here are some common questions regarding our services. If you have any other queries, feel free to reach out!


 

No, you do not need a referral to see a podiatrist at Podiatry Group Melbourne. You can book an appointment directly with us. However, if you have a chronic medical condition or complex care needs, you may be eligible for a referral under a GP Chronic Disease Management Plan. This could allow you to access Medicare benefits for a limited number of podiatry visits. It’s best to speak with your GP if you think this applies to you.

Our podiatrists are highly skilled experts in diagnosing and treating a wide range of foot, ankle, and lower limb conditions. If you’re unsure if your problem can be treated by a Podiatrist, please call our friendly admin team on 03 9391 8201 or email enquiries@podiatrygroupmelbourne.com.au.

Conditions we can help with:

  • Heel and Arch Pain: Including plantar fasciitis, heel spurs, and Achilles tendonitis.
  • Foot and Toe Deformities: Such as bunions, hammertoes, flat feet, and high arches.
  • Skin and Nail Conditions: Including ingrown toenails, fungal infections, warts, and calluses.
  • Diabetic Foot Care: Monitoring and managing diabetic foot health, including ulcers and nerve damage.
  • Sports Injuries: From ankle sprains to stress fractures and tendinitis.
  • Arthritis and Joint Pain: Including osteoarthritis, rheumatoid arthritis, and gout.
  • Paediatric Foot Care: Conditions like flat feet, in-toeing, and Sever’s disease in children.

During your first visit, our podiatrists will take the time to understand your concerns and perform a thorough assessment. Here’s what you can expect:

  • Initial Consultation: We’ll discuss your medical history, lifestyle, and symptoms.
  • Foot and Gait Assessment: A physical examination of your feet and gait to identify any issues.
  • Diagnosis and Treatment Plan: We will provide a diagnosis and discuss treatment options.
  • Personalised Care: A treatment plan tailored to your long-term foot health.

Bring any medical records or investigation results (e.g., X-rays, MRI) relevant to your condition. It’s best to wear loose clothing (preferably pants that can be pulled above your knee) and bring your most commonly worn footwear.

Your initial appointment will take 30-40 minutes, depending on your presenting issue and required treatment.

Podiatry services may be covered under either Medicare or private health insurance, depending on your circumstances:

  • Medicare: With a GP Chronic Disease Management Plan, Medicare may cover part of your podiatry visit for up to 5 sessions per calendar year. A GP referral is required.
  • Private Health Insurance: Many plans offer podiatry rebates if you have extras cover. Coverage varies, so check with your insurer. We offer HICAPS claims on-site.

Yes! We treat Plan-managed and Self-managed NDIS participants. Plan-managed patients need their 3rd-party provider’s details and approval. Self-managed patients pay on the day and claim back through NDIS. Contact our team for help.

Yes, we treat TAC and Workcover clients. For TAC, approval is needed before your visit. Workcover patients require a referral and insurance claim number. Contact our team for details.

We accept cash, debit/credit cards (including American Express) and we can claim directly to your Private Health Insurance via HICAPS.

Appointments can be scheduled online via our website or you can call our friendly admin team on 03 9391 8201. You can also email us at enquiries@podiatrygroupmelbourne.com.au if you need any further assistance.